Medical Questions

If you have further medical questions, many resources are available on this website and on www.hsa.ky/coronavirus.

If you can't find what you're looking for or have a question about your specific situation, contact your General Practitioner or the 24-hour Flu Hotline on 1-800-534-8600 (Flow) or 947-3077 (Digicel), or email flu@hsa.ky. 

If you have a medical emergency, dial 911.

 

Isolation Support

Isolation Support is for vulnerable persons in the Cayman Islands placed in Isolation by Public Health who need assistance with groceries (non-perishable).

People should reach out to Isolation Support if:

  • They have been placed into Isolation by the direction of Public Health
  • They do not have access to a debit or credit card to make online purchases
  • They do not have the financial means to purchase groceries and supplies online during their isolation
  • They do not have family or someone who can assist with providing them with supplies while they are in isolation

You can call the Isolation Support Line Monday-Friday 9am-4pm or Saturdays between 9am-1pm.

 
Funding is available for Caymanians and Permanent Residency holders who have lost earnings due to required Public Health home isolation. The stipend will be available through the end of 2021.
 
Application Form
Access the application form here or email stipend@gov.ky.
 
For more information on the stipend programme, click here. 
 
 

Breaches of Regulations & Quarantine

To report breaches of Regulations made under the Public Health Law, you may submit anonymous tips to the RCIPS on their website here or through their app here.

The public can call 943-7233 (943 SAFE) to report a suspected quarantine breach. The hotline will be monitored 24 hours a day 7 days a week by the Travel Cayman team.

 

Mental Wellbeing

It is okay to not be okay, but please try not to panic. Caring professionals are here for you. Call 1-800-534-6463 (MIND) Monday to Friday, 9am to 5pm to talk to our Mental Health Helpline.

 

Human Services

For non-critical services provided by the Department of Children and Family Services, email DCFS@gov.ky or call 916-2837 or 926-6853 in Grand Cayman and 929-7932 in Cayman Brac Monday to Friday, 8:30am to 5pm.

Child Protection & Domestic Abuse

For critical services, including child protection and domestic abuse, by the Multi-Agency Safeguarding Hub (M.A.S.H), call 1-800-534-2273 or 945-0545 or email MASH@gov.ky. 

Older Persons

For critical services support for protection and support of the elderly, call 1-800-534-2222 or email dcfselderlyservices@gov.ky. 

Older persons may reach out to 1-800-534-2222 for support, to connect with people, and to find out about volunteers and other services.

Emergencies

For emergencies, dial 911.

 

Financial Assistance

The ex-gratia stipend available to Caymanian and Permanent Residency families who are placed under required home isolation from Public Health who are unable to earn an income during the insolation period.

The ex-gratia stipend is available for a limited time.

Learn more and apply here.

For matters relating to support from the Needs Assessment Unit, email NAUInfo@gov.ky or speak to a representative Monday to Thursday, 9am to 1pm using a system which assigns a group of numbers for calls based on the first letter of a surname.

Last names A-K:
Last names L-Z:
For general enquiries regarding service approval, call 946-0024 or 244-2426 in Grand Cayman and 948-8758 in Cayman Brac. Anyone seeking to access services from the NAU as first-time client should first complete this pre-assessment form. 


Resilience Cayman is accepting requests for financial assistance and food support. To submit a request persons should visit resilience.ky. For more information, email info@resilience.ky or call 925-7352. 

Read More: Guidance for Financial Assistance. 

 

Legal Befrienders

For free confidential legal advice on matters pertaining to domestic violence, immigration, maintenance, and matrimonial property call 945-8869 on Tuesdays, 5:30 to 6:30pm.

For more information on this service, call the Family Resource Centre at 949-0006.

 

Displaced Tourism Employee Stipend Programme

For persons receiving the Displaced Tourism Employee Stipend Programme, this is now managed by the Ministry of Border Control & Labour.

New applications for this programme are not being accepted at this time.

Contact 649-6932 or email stipend@gov.ky and indicate the words ‘tourism stipend’ in the subject line with any questions.

Cayman Islands Crisis Centre

The Cayman Islands Crisis Centre (CICC) is a non-Governmental charitable organisation that provides services and programmes focusing on domestic and sexual abuse.

Call the 24-hour Crisis Line on 1-800-534-2422 or 943-2422 or email info@cicc.ky if you are being hurt by your partner, or you suspect someone you know is. Clients access the CICC safe shelter programme through the 24-hour Crisis Line and women and their children may live at the home for up to 60 days. 

If you are in distress, or think you are in danger of hurting yourself or someone else, including a child, and just need someone to talk to, call the 24-hour Crisis Line. This Crisis Line serves the entire Cayman public, men, women and children.

Dial 911 if you are experiencing an emergency that puts you, your loved one or others in immediate danger.

 

Travel Helpline

If you need help returning home to Cayman, contact the Travel Cayman team.

Contact Travel Cayman

Call: +1 345-743-8463 (8:30am – 5:00pm, Monday – Friday)

Email: TravelCayman@gov.ky

 

Department of Labour & Pensions

The DLP will make every effort to work with employers and employees to ensure the proper observance of the Labour Law and its Regulations, which establish required minimum standards.

Call 945-8960 or email DLP@gov.ky if you require additional information or assistance.

 

Workforce Opportunities and Residency Cayman (WORC)

Customer care or general questions and hands-on assistance with the JobsCayman portal:

Employment services for Caymanian job seekers:

Assistance with JobsCayman registration or posting job ads:

Finance (refunds and payments):

Training and development opportunities

Work Permits, Caymanian Status & Permanent Residency:

You may also post or send a direct message on www.facebook.com/worccayman.

 

Centre for Business Development

Providing training and support to small and medium sized enterprises in business continuity, conducting business impact analysis, social media marketing and other services.

For more information or to make a virtual or teleconference appointment, email CICBD@gov.ky  or call 244-8009 Monday to Friday, 8:30am to 5pm.