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COVID-19 FAQs: Caymanians Overseas (CIGOUK)

Cayman Islands Government
Published: May 22 2020
Last Updated: October 8, 2020

Caymanians Overseas F.A.Qs

This section covers questions relating to Caymanians Overseas with answers provided by the Cayman Islands Government Office in the United Kingdom (CIGOUK). Click the links below to skip to the relevant questions or scroll down to read more:

 

Travel

  1. I am overseas and wish to go home, what do I do?
  2. Is the airport open?
  3. How much luggage can I take on the airbridge from the UK?
  4. Can I bring my pets on the airbridge?
  5. What will I have to do when I arrive home?
  6. Can I book a return Airbridge ticket?
  7. How do I get a refund from BA for a cancelled flight?
  8. Can my BA flight tickets be transferred to an airbridge flight?
  9. I have flights booked with BA for a holiday/to visit family this Summer but understand that the borders are closed until at least September, what should I do?

School

  1. My son/daughter is due to return to school in the UK for a potential start in September, but we are not sure schools will open, what should I do?

Contact

  1. Is the CIGOUK office open?

  2. How can I speak to a CIGOUK representative?

  3. More questions

 

 

I am overseas and wish to go home, what do I do?

If you wish to be considered on an upcoming limited availability flight contact the Travel Cayman team.

 

 

How much luggage can I take on the airbridge from the UK?

This changes for each flight, you will be advised at the time of booking.

 

Can I bring my pets on the airbridge?

This changes for each flight, you will be advised at the time of your enquiry, and as information is released about upcoming airbridges.

 

 

What will I have to do when I arrive home?

You will be required to isolate for a minimum of 14 days at a Government isolation facility. More information can be found at the RETURNING HOME FROM OVERSEAS PAGE HERE.

 

Can I book a return Airbridge ticket?

All Airbridge tickets are one way. If you wish to be considered on an upcoming limited availability flight contact the Travel Cayman team.

 

How do I get a refund from BA for a cancelled flight?

Contact British Airways Customer Service for advice on your cancelled flight 0344 493 0787 or through their website or social media channels.

 

 

Can my BA flight tickets be transferred to an airbridge flight?

No, these are charter flights and cannot be transferred from commercial flight bookings.

 

I have flights booked with BA for a holiday/to visit family this Summer but understand that the borders are closed until at least September, what should I do?

Contact British Airways Customer Service for further information about the cancellation and refund of your flight.

 

My son/daughter is due to return to school in the UK for a potential start in September, but we are not sure schools will open, what should I do?

You should be in direct contact with your child’s school and keep up to date on UK policies and plans. 

 

Is the CIGOUK office open?

The office is currently operating on a remote working model, all staff will be working remotely and not in the physical office premises. CIGO-UK is fully equipped to work remotely and remains fully operational with no disruption to services.

 

How can I speak to a CIGOUK representative?

You can call + 44 207 491 7772 during UK office hours, 9:00AM to 5:30PM BST Monday to Friday. You can also make enquiries by email to info.cigo@gov.ky.

 

More Questions?

Visit the CIGOUK website to learn more.

Tags: FAQs, Travel

Cayman Islands Government, Government Admin Building, Grand Cayman, Cayman Islands, Tel: 345 949 7900

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