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COVID-19 FAQs: Caymanians Overseas (CIGOUK)

In Caymanians Overseas F.A.Qs

This section covers questions relating to Caymanians Overseas with answers provided by CIGOUK (Cayman Islands Government Overseas UK). Click the links below to skip to the relevant questions or scroll down to read more:

 

Travel

  1. I am overseas and wish to go home, what do I do?
  2. When is the next airbridge flight to Cayman from the UK?
  3. Is the airport open?
  4. How much luggage can I take on the airbridge from the UK?
  5. Can I bring my pets on the airbridge?
  6. What will I have to do when I arrive home?
  7. Can I book a return Airbridge ticket?
  8. How do I get a refund from BA for a cancelled flight?
  9. Can my BA flight tickets be transferred to an airbridge flight?
  10. I have flights booked with BA for a holiday/to visit family this Summer but understand that the borders are closed until at least September, what should I do?

School

  1. My son/daughter is due to return to school in the UK for a potential start in September, but we are not sure schools will open, what should I do?

Contact

  1. Is the CIGOUK office open?

  2. How can I speak to a CIGOUK representative?

  3. More questions

 

 

 

I am overseas and wish to go home, what do I do?

Register your interest with the CIGOUK info.cigo@gov.ky (state your name, immigration status and some details of your circumstances in your message)

 

 

 

When is the next Airbridge flight to Cayman from the UK?

There is no confirmed date for the next Airbridge. Please register your interest in the next flight as per Q1 and you will be contacted with further information.

 

 

 

How much luggage can I take on the airbridge from the UK?

This changes for each flight, you will be advised at the time of booking.

 

 

 

Can I bring my pets on the airbridge?

This changes for each flight, you will be advised at the time of your enquiry, and as information is released about upcoming airbridges.

 

 

 

What will I have to do when I arrive home?

You will be required to isolate for 14 days at a Government isolation facility. More information can be found at the RETURNING HOME FROM OVERSEAS PAGE HERE.

 

 

 

Can I book a return Airbridge ticket?

All Airbridge tickets are one way. If you wish to travel from the UK to the Cayman Islands on an emergency Airbridge flight please refer to Q1. If you require travel from Cayman to another city please fill out the CIG Emergency Travel Form

 

 

 

How do I get a refund from BA for a cancelled flight?

Contact British Airways Customer Service for advice on your cancelled flight 0344 493 0787 or through their website or social media channels.

 

 

 

 

Can my BA flight tickets be transferred to an airbridge flight?

No, these are charter flights and cannot be transferred from commercial flight bookings.

 

 

 

 

 

I have flights booked with BA for a holiday/to visit family this Summer but understand that the borders are closed until at least September, what should I do?

Contact BA Customer Service for further information about the cancellation and refund of your flight.

 

 

 

 

My son/daughter is due to return to school in the UK for a potential start in September, but we are not sure schools will open, what should I do?

You should be in direct contact with your child’s school and keep up to date on UK policies and plans, if you need to travel back to the UK, complete the emergency travel form here to request place on an airbridge to the UK.

 

 

 

 

Is the CIGOUK office open?

The office is currently operating on a remote working model, all staff will be working remotely and not in the physical office premises. CIGO-UK is fully equipped to work remotely and remains fully operational with no disruption to services.

 

 

 

 

 

How can I speak to a CIGOUK representative?

You can call + 44 207 491 7772 during UK office hours, 9:00AM to 5:30PM BST Monday to Friday. You can also make enquiries by email to info.cigo@gov.ky.

 

 

 

 

More Questions?

Visit the CIGOUK website to learn more.

Tags: FAQs, Travel

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Cayman Islands Government, Government Admin Building, Grand Cayman, Cayman Islands, Tel: 345 949 7900

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