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COVID-19 FAQs: Cayman Islands Postal Service (CIPS)

Cayman Islands Government
Published: May 5 2020
Last Updated: July 20, 2020

Cayman Islands Postal Service (CIPS) F.A.Qs

This section covers questions relating to the Cayman Islands Postal Service (CIPS) in regards to COVID-19 in the Cayman Islands. Click the links below to skip to the relevant questions or scroll down to read more. You can also visit the Cayman Islands Postal Service website for more information.

CIPS Frequently Asked Questions

  1. Is the Post Office Open & When Can I Go?
  2. Visiting the Post Office 
  3. Clearing a Box Inside the General Office
  4. Special Measures for Collecting Dutiable Items 
  5. More Questions


Is the Post Office Open & When Can I go?

Visits to open post offices are no longer subject to soft curfew restrictions. All persons may go to open post offices on any day. 

Services available during the days and times post offices are open may include domestic mail service, collection of general delivery mail, sale of stamps, Post Box rental payments, and utility bill payments. The Airport Post Office can accept payments for boxes at any post office and West End Post Office can accept for any Cayman Brac or Little Cayman post box.

To ensure customers and staff can maintain social distancing, the number of customers allowed inside any post office at the same time will be restricted.

Where post offices remain closed or under reduced opening hours, work will continue to sort mail into relevant post boxes each week. Even though public counters are closed or restricted, customers will be allowed to collect or post mail from external boxes at any time.

Persons clearing a post office box must have the key. CIPS staff are not allowed to retrieve mail for customers. Customers collecting general delivery mail will be required to show ID.


Visiting the Post Office 

The Cayman Islands Postal Service is committed to the health and safety of our customers and staff and must enforce social distancing protocols during the COVID-19 pandemic. To ensure that customers and staff can maintain the recommended three feet distance from other persons, only two customer at a time will be allowed inside small district post offices. Three to four customers will be allowed in the Airport and West End Post Offices at a time.


The volume of customers at the Airport Post Office (“APO”) is likely to be highest and waiting times and lines may result. To reduce waiting times, we recommend you let us know when you plan to visit the APO, so we will save a spot in the line for you. Please note that the first 10 minutes of each hour have been reserved for vulnerable persons (elderly, pregnant women, persons who are immune-suppress, etc.).

To request that we hold a spot in the line, please use the appropriate link below and complete the scheduling details.

You will receive a confirmation email. Bring it with you when you come. Plan to arrive a few minutes before the designated time. When you arrive let the security officer know that you had a spot in the line saved and provide him/her with your name. If there is a line of waiting customers, you will be given one of the first three spots.

When completing the details, provide as much details about the services you wish to access. We will endeavour to prepare the necessary items ahead of time to reduce the time you must spend in the Post Office.


Clearing a Box Inside the General Post Office 

If you need to clear an inside post office box at the General Post Office, please reserve a slot on our scheduling link to schedule a time to clear the box.

Clearing of mail boxes is available for all persons on any day. Persons clearing a post office box must have the key. CIPS staff are not allowed to retrieve mail for customers.


Special Measures for Collecting Dutiable Items

Normal procedures for collecting parcels, Express Mail and registered mail items have been suspended from Tuesday, 28 April 2020 until further notice.

Items on which no fees or duties are due and which are small enough to fit in the addressee’s post office box will be delivered in the addressee’s post office box. The CIPS began delivering such items to post office boxes on Tuesday, 5 May 2020.

Items on which fees and/or duty are due should be collected from the Airport Post Office on Grand Cayman, the West End Post Office on Cayman Brac or the Little Cayman Post Office on Little Cayman. BEFORE visiting the post office to collect items on which fees or import duty are due, customers must obtain their Postal Customer Number. To obtain a Postal Customer Number, the individual who will be collecting the item should submit a completed Customer Details form and a photo ID by email to CIPSCustomerCare@gov.ky or by WhatsApp to 345-916-6535. A response providing the postal customer number will be returned by email or WhatsApp within one working day.

This process needs to be done only once. To collect the parcel, provide the postal service officer at the counter the parcel number and your postal customer number. The printed receipt will provide the name of the person collecting the item and the item number. This will serve as proof of delivery.

For parcels that have not been assessed and require Customs assessment, Customs officers will be available from 10am to 1pm on Wednesdays and Thursdays.

Collection of parcels is available for all persons on any day. 

More Questions 

You can contact the Cayman Islands Postal Service (CIPS) by WhatsApp at 345-916-6535 or visit their website.

Tags: Business, FAQs, CIPS

Cayman Islands Government, Government Admin Building, Grand Cayman, Cayman Islands, Tel: 345 949 7900

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