Cayman Islands Postal Service (CIPS) F.A.Qs
This section covers questions relating to the Cayman Islands Postal Service (CIPS) in regards to COVID-19 in the Cayman Islands. Click the links below to skip to the relevant questions or scroll down to read more. You can also visit the Cayman Islands Postal Service website for more information.
CIPS Frequently Asked Questions
- Is the Post Office Open & When Can I Go?
- Visiting the Post Office During COVID-19 Soft Curfew
- Clearing a Box Inside the General Office During Soft Curfew
- Special Measures for Collecting Dutiable Items
- More Questions
Is the Post Office Open & When Can I go?
Visits to open post offices are subject to soft curfew restrictions. Persons whose last names or businesses with whose name begins with A – K may visit a post office on Wednesdays (and on Mondays and Fridays to collect mail from an exterior post box). Persons whose last names or businesses with whose name begins with L - Z may do so on Thursdays (and on Tuesdays and Saturdays to collect mail from an exterior post box).
Visiting the Post Office During COVID-19 Soft Curfew
The Cayman Islands Postal Service is committed to the health and safety of our customers and staff and must enforce social distancing protocols during the COVID-19 pandemic. To ensure that customers and staff can maintain the recommended six feet or two metres distance from other persons, only one customer at a time will be allowed inside small district post offices. Two to three customers will be allowed in the Airport and West End Post Offices at a time.
FOR CUSTOMERS ON GRAND CAYMAN
The volume of customers at the Airport Post Office (“APO”) is likely to be highest and waiting times and lines may result. To reduce waiting times, we recommend you let us know when you plan to visit the APO, so we will save a spot in the line for you. Please note that the first 10 minutes of each hour have been reserved for vulnerable persons (elderly, pregnant women, persons who are immune-suppress, etc.).
To request that we hold a spot in the line, please use the appropriate link below and complete the scheduling details.
You will receive a confirmation email. Bring it with you when you come. Plan to arrive a few minutes before the designated time. When you arrive let the security officer know that you had a spot in the line saved and provide him/her with your name. If there is a line of waiting customers, you will be given one of the first three spots.
When completing the details, provide as much details about the services you wish to access. We will endeavour to prepare the necessary items ahead of time to reduce the time you must spend in the Post Office.
Clearing a Box Inside the General Post Office During Soft Curfew
If you need to clear an inside post office box at the General Post Office, please reserve a slot on our scheduling link to schedule a time to clear the box.
Clearing of mail boxes is subject to soft curfew restrictions. Persons with last names or businesses whose name begins with A – K may clear post office boxes on Wednesdays. Persons whose last names or businesses whose name begins with L - M may clear boxes on Thursdays.
Persons clearing a post office box must have the key. CIPS staff are not allowed to retrieve mail for customers.
Special Measures for Collecting Dutiable Items
Normal procedures for collecting parcels, Express Mail and registered mail items have been suspended from Tuesday, 28 April 2020 until further notice.
Items on which no fees or duties are due and which are small enough to fit in the addressee’s post office box will be delivered in the addressee’s post office box. The CIPS began delivering such items to post office boxes on Tuesday, 5 May 2020.
Items on which fees and/or duty are due should be collected from the Airport Post Office on Grand Cayman, the West End Post Office on Cayman Brac or the Little Cayman Post Office on Little Cayman. BEFORE visiting the post office to collect items on which fees or import duty are due, customers must obtain their Postal Customer Number. To obtain a Postal Customer Number, the individual who will be collecting the item should submit a completed Customer Details form and a photo ID by email to CIPSCustomerCare@gov.ky or by WhatsApp to 345-916-6535. A response providing the postal customer number will be returned by email or WhatsApp within one working day.
This process needs to be done only once. To collect the parcel, provide the postal service officer at the counter the parcel number and your postal customer number. The printed receipt will provide the name of the person collecting the item and the item number. This will serve as proof of delivery.
For parcels that have not been assessed and require Customs assessment, Customs officers will be available from 10am to 1pm on Wednesdays and Thursdays.
Collection of parcels is subject to soft curfew restrictions. Persons whose last names or entities with whose name begins with A – K may collect parcels between 9am and 1pm on Wednesdays. Persons whose last names or entities with whose name begins with L - M may collect parcels between 9am and 1pm on Thursdays.
You can contact the Cayman Islands Postal Service (CIPS) by WhatsApp at 345-916-6535 or visit their website.