These are the current Government operating hours under the shelter-in-place order.

 

Cayman Islands Centre For Business Development

Available virtually or via teleconference

Tel: 244-8009 Monday to Friday, 8:30am to 5pm
Email:  CICBD@gov.ky

Courts/Judicial Administration

Many administrative services continue remotely.

Telephone and email helpdesks are available for all Court Divisions. Modified procedures are in place for the various Courts.

For detailed contact information and procedures, visit: www.judicial.ky and click on the pop-up box.

Children and Family Services (Department of) (DCFS):

Critical services continue remotely.

General contact: dcfs@gov.ky. Non-emergency numbers for weekdays, 8:30AM-5:00PM: 925-5120 / 926-6853 (Grand Cayman) or 929-7932 (Cayman Brac).

Other contacts:

For child protection through the Multi-Agency Safeguarding Hub (MASH): 1-800-534-2273/945-0545 or  Mash@gov.ky

For the protection of the elderly:  dcfselderlyservices@gov.ky.

For emergencies: 911.

 

Commerce and Investment (Department of) (DCI):

Services available remotely.
Business Licensing Counter, Grand Cayman and Cayman Brac offices closed to public.

To submit trade and business licence grant or renewal applications: www.dci.gov.ky.

For information on trade and business and other licensing: info@dci.gov.ky;

For Designated Non-Financial Business and Profession (DNFBP),and enforcement matters: enforcement@dci.gov.ky

For enquiries, tel.: (345) 948-2400; 928-2400

 

Customs & Border Control

Available for cargo clearing and collection.
Submit entry declarations through the COLS portal. Once goods are released, contact CBC for exemption letter to complete your transaction. CBC’s Transit Shed (warehouse) will be open for cargo collection, Mon-Fri, 8:30AM-5:00PM & Sat 8:3AM- 12:30PM.

Contact for exemption letters:  244-4959 or email customsonlinesupport@gov.ky

Environmental Health (Department of) (DEH)

Landfill operations:

Mon-Fri, 7:00AM to 4:00PM,
Sat, 7:00AM-1:00PM;
Sun, closed.

24-hour landfill drop-off: Open.

 

Recycling operations:

Recycling processing operation for non-hazardous recyclable materials: suspended. Recyclable materials collection continues; processing and shipment of these are suspended.

 

Waste oils collection and receipt: continues.

 

 

Fire Service (CIFS)

Operating 24/7 

Health Service Authority

Pharmacy and clinic operating hours are listed on the HSA website.

See HSA information

 

Labour & Pensions (Department of)

Available for information and assistance. (We will endeavor to return your call or email within 48 hours.)

For labour or pension enquiries: call 945-8960 or email  dlp@gov.ky .

To view resources such as labour and pensions legislation, FAQs, or use the minimum wage calculator, visit    www.dlp.gov.ky/ .

To make anonymous reports, call the confidential hotline at 945-3073.

View the FAQs related to COVID-19 labour issues (PDF)

 

Lands and Survey Department

Alternate arrangements are in place for various services.

For information, see: Lands and Survey operational changes.

Ministry of Education, Youth, Sports, Agriculture and Lands (MEYSAL)

All offices closed.

Information / assistance related to payment collection, scholarships and Early Childhood Assistance Programme (ECAP) is available.

Payment Collection:  Kimberly.Kirkconnell@gov.ky 

Scholarships:  scholarships@gov.ky 

ECAP:  ecap@gov.ky

 

Ministry of Education, Youth, Sports, Agriculture and Lands (MEYSAL)

All offices closed.

Information / assistance related to payment collection, scholarships and Early Childhood Assistance Programme (ECAP) is available.

Payment Collection:  Kimberly.Kirkconnell@gov.ky 

Scholarships:  scholarships@gov.ky 

ECAP:  ecap@gov.ky

 

Passport Office

Passports, visas and waivers: Applications arising from medical emergencies will be processed. You will need a medical referral and contact made by the medical personnel or hospital services.

Planning Department

Business being conducted through the Online Planning System (OPS) at www.dop.secure.ky

Click Planning information for details

Email  info@planning.gov.ky for general questions or queries.
General/OPS queries:  345-936-6528 (calls only)
Planning application queries:  345-936-0285 (calls and WhatsApp)
Permit and payment queries:  345-936-0818 and 345-929-1078 (calls and WhatsApp)
Building control queries:  345-936-3800 (calls only)

 

Planning Department

Business being conducted through the Online Planning System (OPS) at www.dop.secure.ky

Click Planning information for details

Email  info@planning.gov.ky for general questions or queries.
General/OPS queries:  345-936-6528 (calls only)
Planning application queries:  345-936-0285 (calls and WhatsApp)
Permit and payment queries:  345-936-0818 and 345-929-1078 (calls and WhatsApp)
Building control queries:  345-936-3800 (calls only)

 

Postal Service (Cayman Islands Post Office)

Closed

Questions / concerns Email:  cipscustomercare@gov.ky
WhatsApp Messages/Calls: 1-345-916-6535

Prison Service (Her Majesty’s Cayman Islands):

Operating 24/7

 

Public Library Service (CIPLS)

Offering an online e-book service for both members and non-members.

To access this service:

1)    go to www.cipl.gov.ky. (Non-members must sign up as members through the website & receive their membership number.)

2)    click on the link under EBSCO Information Services.

 

Public Safety Communication (Department of)/ 911

Operating 24/7

911

RCIPS Business Centre / Criminal Records Office

Processing of applications is being done online.

Note: the current operational changes may cause a longer turnaround time for documents.

Applications for essential services: www.rcips.ky

For police clearance certificates:  www.eservices.gov.ky

For documents needed for medical emergencies, call: 949-4222  

For other enquiries, email: rcipcro@rcips.ky

Vehicle and Drivers Licensing Department

Online services are available for vehicle and driver’s licence renewal.

Customers must keep their receipts as evidence of transaction.

Vehicle inspection services not available at this time.

www.dvdl.gov.ky or www.eservices.gov.ky.

For help, email  dvdl.helpdesk@gov.ky.

Workforce Opportunities & Residency Cayman (WORC)

Services available remotely

For information: email   generalqueries@worc.gov.ky or WhatsApp 925-7199

Click the link for full list of contacts for WORC services or visit www.worc.ky for details