These are the current Government operating hours under the shelter-in-place order.
Cayman Islands Centre For Business Development
Available virtually or via teleconference
Tel: 244-8009 Monday to Friday, 8:30am to 5pm
Many administrative services continue remotely.
Telephone and email helpdesks are available for all Court Divisions. Modified procedures are in place for the various Courts.
For detailed contact information and procedures, visit: www.judicial.ky and click on the pop-up box.
Children and Family Services (Department of) (DCFS):
Critical services continue remotely.
General contact: email@example.com. Non-emergency numbers for weekdays, 8:30AM-5:00PM: 925-5120 / 926-6853 (Grand Cayman) or 929-7932 (Cayman Brac).
For child protection through the Multi-Agency Safeguarding Hub (MASH): 1-800-534-2273/945-0545 or Mash@gov.ky
For the protection of the elderly: firstname.lastname@example.org.
For emergencies: 911.
Commerce and Investment (Department of) (DCI):
Services available remotely.
Business Licensing Counter, Grand Cayman and Cayman Brac offices closed to public.
To submit trade and business licence grant or renewal applications: www.dci.gov.ky.
For information on trade and business and other licensing: email@example.com;
For Designated Non-Financial Business and Profession (DNFBP),and enforcement matters: firstname.lastname@example.org
For enquiries, tel.: (345) 948-2400; 928-2400
Customs & Border Control
Available for cargo clearing and collection.
Submit entry declarations through the COLS portal. Once goods are released, contact CBC for exemption letter to complete your transaction. CBC’s Transit Shed (warehouse) will be open for cargo collection, Mon-Fri, 8:30AM-5:00PM & Sat 8:3AM- 12:30PM.
Contact for exemption letters: 244-4959 or email email@example.com
Environmental Health (Department of) (DEH)
Mon-Fri, 7:00AM to 4:00PM,
24-hour landfill drop-off: Open.
Recycling processing operation for non-hazardous recyclable materials: suspended. Recyclable materials collection continues; processing and shipment of these are suspended.
Waste oils collection and receipt: continues.
Fire Service (CIFS)
Health Service Authority
Pharmacy and clinic operating hours are listed on the HSA website.
See HSA information
Labour & Pensions (Department of)
Available for information and assistance. (We will endeavor to return your call or email within 48 hours.)
For labour or pension enquiries: call 945-8960 or email firstname.lastname@example.org .
To view resources such as labour and pensions legislation, FAQs, or use the minimum wage calculator, visit www.dlp.gov.ky/ .
To make anonymous reports, call the confidential hotline at 945-3073.
View the FAQs related to COVID-19 labour issues (PDF)
Lands and Survey Department
Alternate arrangements are in place for various services.
For information, see: Lands and Survey operational changes.
Ministry of Education, Youth, Sports, Agriculture and Lands (MEYSAL)
All offices closed.
Information / assistance related to payment collection, scholarships and Early Childhood Assistance Programme (ECAP) is available.
Payment Collection: Kimberly.Kirkconnell@gov.ky
The Passport and Corporate Services office will open 2 days a week, Wednesday and
Thursdays starting 10 June from 9:00am to 1:00pm.
Collecting Passports: The opening will facilitate persons needing to collect passports that have returned from HMPO but will not be accepting new applications at this time. Persons whose passport has returned and is ready for collection will be contacted directly.
Persons should show up for collection on their last name letter days and should wear a
face covering or mask and adhere to the social distancing measures.
The office will continue to offer services for medical emergencies as necessary.
Contact email@example.com or 943-7678 with questions or queries.
Business being conducted through the Online Planning System (OPS) at www.dop.secure.ky
Click Planning information for details
Email firstname.lastname@example.org for general questions or queries.
General/OPS queries: 345-936-6528 (calls only)
Planning application queries: 345-936-0285 (calls and WhatsApp)
Permit and payment queries: 345-936-0818 and 345-929-1078 (calls and WhatsApp)
Building control queries: 345-936-3800 (calls only)
Prison Service (Her Majesty’s Cayman Islands):
Public Library Service (CIPLS)
Offering an online e-book service for both members and non-members.
To access this service:
1) go to www.cipl.gov.ky. (Non-members must sign up as members through the website & receive their membership number.)
2) click on the link under EBSCO Information Services.
Public Safety Communication (Department of)/ 911
RCIPS Business Centre / Criminal Records Office
Processing of applications is being done online.
Note: the current operational changes may cause a longer turnaround time for documents.
Applications for essential services: www.rcips.ky
For police clearance certificates: www.eservices.gov.ky
For documents needed for medical emergencies, call: 949-4222
For other enquiries, email: email@example.com
Vehicle and Drivers Licensing Department
Online services are available for vehicle and driver’s licence renewal.
Customers must keep their receipts as evidence of transaction.
Vehicle inspection services not available at this time.
For help, email firstname.lastname@example.org.